While vacationing in Denver, I went to the Green Expo, where I met the very knowledgeable co-owner of Hero's Pets (www.herospets.com). The booth displayed an impressive selection of wholesome (mostly organic), ethically-sourced, and eco-friendly foods, treats, toys, and accessories from a wide variety of eco-conscious companies. Most of the companies that she buys from set aside a percentage of their proceeds to donate to various charities. As the owner walked me through the inventory of goodies, she pointed out the unique attributes of the various products and the companies that supply them. One of the products was a mint-scented Orbee-Tuff® soccer ball from Planet Dog (www.planetdog.com). In addition to being buoyant, minty, and having a small hole to insert treats like a Kong ball, the woman claimed that this toy was also indestructible. I was waiting for her to qualify that statement by specifying a weight range or small-dog-only restriction. Instead, she added to the already too-good-to-be-true assertion, and informed me that if your dog destroys the toy, you can return it to Planet Dog for a new toy and the old toy will be recycled! SOLD – that was the best sixteen bucks I've ever spent on a dog toy.
Our dog, Rebel, is the heavy-weight champion of dog toy obliteration. So, when it came time to test the durability of this toy, I anticipated a repeat death match between Rebel and his new soccer ball and I looked forward to getting a replacement in the mail. To my astonishment, the toy lives on! It has been 2 weeks and the soccer ball is in perfect shape, lasting through persistent chewing, throwing, and clawing. Another great benefit of the Orbee-Tuff soccer ball is that Rebel's new favorite toy also makes his breath smell minty fresh!
With excitement and astonishment pouring out of my ears, I couldn't wait to blog to the world (or, our loyal K9 PAC followers) about this Everlasting Gobstopper of dog toys. But first, I wanted to check my facts. So, I emailed Planet Dog and received a truly thorough six-paragraph response from Customer Support Specialist Jessica-Star, which clearly outlined their exchange and recycle policy. Everlasting toys, exchange guarantees, and excellent customer service all in one company??? Wow. To summarize the email that I received, Planet Dog has put this incredible return/exchange policy into place for two key reasons: 1) to encourage people to return the toys so they can be recycled; 2) to ensure that their customers are 100% satisfied. I was pleasantly surprised to hear that there is no time limit on your return and you do not need a receipt. It could be several months or years down the road; if your dog finally manages to win the good fight, send the toy in with the return form (http://www.planetdog.com/pdfs/returnsform.pdf) to get the full credit value toward a replacement toy.
Each of the Orbee-Tuff toys have a chew-o-meter rating (Rebel's soccer ball is 4 out of 5 chompers) that enables you to predict the right level of durability necessary for your dog. When you return the toy, you should replace it with one of a higher durability level. In addition to the chew-o-meter rating, the customer support specialists have the experience to advise you on different types and molds of toys that increase durability, depending on what type of chewer and/or breed your dog is. For example, Jessica explained that Planet Dog sells both single and double molded products; some dogs chew in such a way that they break the double mold (the soccer ball is double mold), in which case a specialist can recommend a single-molded toy.
Although there is a reasonable limit to the toy exchange policy, you will always get your money's worth. In most cases, the company has been able to find the right toy for the right dog within one or two returns. However, in the rare case that a dog continues to break the most durable of Orbee-Tuff toys, then the company recommends that you return the toy for a final exchange of a non-toy item like treats or accessories. I highly encourage you to buy your Orbee-Tuff toy today – it would make a great gift for friends and your canine family members. Check out more Planet Dog products on their website (www.planetdog.com).
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